Quality Assurance Policy

Policy Statement:

All individuals in leadership positions at AESN Ltd are required to collaborate in order to establish a culture where high-quality care is expected and delivered. It should be believed that excellence and high standards are the norm rather than the exception. Leaders should foster a culture of excellence.

Scope:

Since AESN Limited is dedicated to quality, this commitment should be tracked and evaluated through efficient governance procedures and systems.

Policy:

In order to put quality assurance policy into practice, systems in place are developed by obtaining feedback on the service from its users. These systems must be created to assess achievement of goals, objectives, and the company’s stated purpose. It needs to aid the company’s ambitions for growth and progress. Additionally, there is a continual review of plan where a continual quality assessment is conducted and improvement of quality is monitored. 

Quality assurance should ensure that users feel the service is:

• Safe
• Effective
• Committed to quality
• Caters to their need
• Risk protected
• Updated in response to the opinions and feedbacks provided
  
  

Expectation:

Every employee at AESN Limited from the top to the bottom should demonstrate a complete dedication to quality and quality improvement in every aspect of their work.

In particular:

1. In AESN limited, the management team is in charge of creating, sustaining, and implementing a quality management system. This system will be based on a management system whereby standards will be defined, adjustments will be made to fulfil those standards, and the process will be routinely reviewed.
2. Every employee is in charge of the quality of their job, and they will all receive the training necessary to carry out their responsibilities in accordance with the specified standards. Each employee is responsible for their conducts and mistakes.
3. Based on feedback from service customers, employees, and clients, AESN Limited will create an annual development plan for quality improvement as part of its business strategy. The plan will be budgeted and will focus on certain measurable targets, and include designated people as accountable for each target.
4. In order to improve its services, AESN Limited continuously solicits input from its stakeholders and service consumers. The results are evaluated and incorporated to the company’s development plan.
5. The management of AESN Limited regularly oversee the quality of their employees’ work through routine supervision, which includes on-site monitoring of people’s caregiving techniques and surprise spot check visits to service users’ homes while staff is expected to be there.
6. The employees at AESN Limited will assess medication and care plans and use the results to raise standards.
7. Governance and clinical governance systems should be continually improved using quality assurance as the driving force. To try to raise the level of service quality, innovation is promoted at AESN Limited.
8. To maintain quality in the field, employee work records are continuously audited to highlight areas that require more training and development. Along with this, staff timesheets are checked against the care records.
   
   

Risk Management:

AESN Limited acknowledges the importance deriving knowledge from near misses, adverse events, accidents, and errors to enhance service delivery and guarantee the safety of reporting. This also aids in the development of solutions and risk-reduction techniques and address problems as quickly as possible.

Employees are urged to report any unanticipated incidents that may have caused harm, damage, or creates the possibility of a danger or hazard. In an effort to prevent such accidents, AESN Limited works to create a learning environment where mistakes are acknowledged, lessons are learned, and development and action plans are implemented.

Audit:

To make sure that the established criteria are being fulfilled or are being worked on, AESN Limited conducts an annual self-assessment or audit on its services. Following the audit, a precise development/action plan is put in place for further improvisation.

Training:

The management team of AESN Limited assert that in order to deliver a high-quality service, AESN Limited needs qualified personnel who are also properly trained, supervised, and supported. Specifically, AESN Limited believes that:

• As part of their orientation, all new employees should be encouraged to study the quality policy.
• Every employee should have a personal development plan that identifies their training requirements and outlines how those requirements will be met.
• The growth of staff members should be encouraged by continuous professional training.
  
  

The AESN Limited management team commits to making sure that each employee has a clear understanding of the significance of the quality systems and how it directly relates to the success of the business. This will be done by providing thorough instruction, practical examples, and training, as well as prioritising quality as the major aim of all staff.